Last updated: September 17, 2026
This policy explains the interim shipping, cancellation, return, and refund structure for Cuirden orders. Final carrier options, shipping regions, rates, and return addresses will be confirmed before public checkout launch.
Order processing
In-stock orders are prepared after payment authorization and order review. Estimated processing and delivery windows will be displayed on the product page or at checkout. Made-to-order and customized products have separate production estimates.
If no shipping time is stated, we will ship within the period required by applicable law or contact you to obtain consent to a revised date. If you do not consent where required, we will cancel and refund the affected order.
Shipping destinations and charges
Available destinations, carriers, service levels, and charges will be shown at checkout. We do not currently promise delivery to every destination. Customers are responsible for entering a complete, accurate address and reviewing delivery restrictions before ordering.
International orders
International shipments may be subject to customs review, duties, taxes, brokerage fees, and local import restrictions. Unless checkout states that duties are included, the recipient is responsible for these charges.
Tracking and delivery
When tracking is available, details will be sent using the contact information provided with the order. Delivery estimates are not guarantees. Carrier events, weather, customs, peak periods, and address issues may cause delays.
Order changes and cancellation
Contact us as soon as possible if an order needs to be changed or canceled. We cannot guarantee changes after processing begins. Customized products may not be cancelable after materials are allocated or production starts.
Standard return window
Unless a product is marked final sale or subject to a disclosed exception, you may request a return within 30 calendar days after delivery. Returned products must be unworn, unused, unwashed, unaltered, and returned with original tags, accessories, protective materials, and packaging.
A return must be authorized before shipment. Use the Contact page and include the order number, item, reason for return, and photographs when the item is damaged or incorrect.
Items not eligible for standard return
- Made-to-order, personalized, monogrammed, altered, or customized products.
- Final-sale items clearly identified before purchase.
- Products showing wear, odor, damage, washing, alteration, missing tags, or incomplete packaging.
- Gift cards or other items excluded by law or clearly disclosed before purchase.
These exclusions do not remove rights that cannot be waived, including remedies for defective or incorrectly supplied goods.
Return shipping
For preference-based returns, the customer is responsible for return shipping and tracking or insurance unless otherwise stated. If an item is defective, damaged in transit, or incorrectly supplied, Cuirden will provide a reasonable remedy and, where appropriate, cover authorized return shipping.
Refunds
After an authorized return is received and inspected, we will notify you of approval or any issue. Approved refunds are sent to the original payment method. Original shipping charges are not refundable unless the order was defective, incorrect, canceled as required by law, or applicable law provides otherwise.
Allow approximately 5 to 10 business days after refund issuance for a bank or payment provider to post the credit.
Exchanges
Because availability may change, the interim process is to return the eligible item and place a new order. A direct exchange option may be introduced later.
Damaged, defective, or incorrect products
Contact us promptly after delivery and provide the order number, a description, and clear photographs. Keep the product and packaging until the review is complete.
Consumer rights
This policy supplements and does not limit non-waivable rights under applicable consumer law.
Contact
Start a shipping or return request through our Contact page. A monitored support email and return mailing address will be added before public checkout launch.